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New large-scale experiment on pro-active churn has ended

Our large-scale experiment on pro-active churn management has come to an end. Proactive churn management can be very valuable for telecom companies and more so when social network data is used to optimize call center contacts.

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Culling the herd accepted for publication at Management Science

Our paper on herding effects vs wisdom of the crowds has been accepted for publication at management science. We show that with costly known goods consumers’ likes correct for potential initial biases or strategic manipulations.

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New experiment on substitution between Internet and TV has ended

Our experiment on Internet/TV substitution has come to an end. Even heavy Internet users substitute Internet for TV when high quality TV channels are available. TV streaming might be the major mechanism beyond this finding.

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