SCECR 2013

Paper on Welfare Effects of Recommender Systems to Open SCECR 2015

Our paper on the welfare impact of recommender systems will be presented in the first session of 11th Symposium on Statistical Challenges in Electronic Commerce Research. This paper shows that recommender systems designed by firms to maximize profits may hurt consumers. We also provide empirical measurements of such effect using results from a randomized experiment in video on demand. A draft of this paper will be available soon.

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Paper on pro-active churn management featured at ZEW

Our paper on the value of pro-active churn management has been accepted for presentation at the 13th ZEW Conference on the Economics of Information and Communication Technologies. In this paper, using results from a large-scale randomized experiment run at a major European telecommunications service provider, we show that pro-active churn can increase consumer life-time value in 6%. This statistic increases to 7% when social network data are taken into account.

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